Privacy policy

MYHAIRMAIL.COM ("MYHAIRMAIL," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit MYHAIRMAIL.COM, purchase products from us, contact our team, subscribe to our emails or text messages, interact with us on social media, or otherwise use our website, online store, customer support, or related services (collectively, the "Services").

This Privacy Policy is a notice about our privacy practices. It is not a contract. Your use of our Services is also governed by our Terms of Service and any other terms that apply to a particular product, promotion, or feature.

1. Personal Information We Collect
We collect personal information in the ways described below.

Information you provide to us
We may collect information you choose to provide, including:

Contact information, such as your name, email address, phone number, billing address, shipping address, and social media handle.
Order and account information, such as items purchased or considered, order history, returns, exchanges, gift card information, loyalty or rewards activity, customer account credentials, and customer support history.
Payment information, such as billing details and payment confirmation information. Payment card information is processed by our payment processors and ecommerce platform. We do not intentionally store full payment card numbers.
Product preference and fit information, such as hair color, style preferences, measurements, photos you choose to provide, wig or hairpiece preferences, and consultation notes.
Communications, such as messages, emails, chats, product reviews, survey responses, contest entries, and other content you submit to us.
Marketing preferences, such as your email subscription choices, SMS opt-in status, and communication preferences.
Please do not provide sensitive information unless it is needed for the request you are making. If you choose to share health-related information, such as information about hair loss, scalp sensitivity, a medical condition, or treatment-related hair needs, we use it only to respond to your request, recommend or provide products and services, support your order, or as otherwise permitted by law. We do not use health-related information you choose to provide for targeted advertising.

Information collected automatically
When you use the Services, we and our service providers may automatically collect:

Device and browser information, such as IP address, device identifiers, browser type, operating system, mobile carrier, and device settings.
Usage information, such as pages viewed, links clicked, products viewed, referring and exit pages, search terms, shopping cart activity, checkout activity, email opens, email clicks, and timestamps.
Automated access information, such as bot or agent identifiers, crawler activity, request headers, access patterns, rate-limit events, security challenge results, and signals indicating automated browsing, scraping, abuse, or attempted circumvention of our controls.
Approximate location information inferred from your IP address or shipping/billing details.
Cookie, pixel, and similar technology information, as described in the "Cookies and Online Tracking" section below.
Information from third parties
We may receive information from third parties, including:

Ecommerce, payment, shipping, fraud prevention, returns, customer support, email, SMS, analytics, advertising, and review platform providers.
Social media platforms when you interact with our pages, ads, posts, or messages.
Advertising and analytics partners that help us understand campaign performance and website activity.
Public sources or business partners, where permitted by law.
We may combine information from these sources with information we collect directly from you.

2. How We Use Personal Information
We use personal information to:

Process, fulfill, ship, track, return, and exchange orders.
Create and manage customer accounts.
Provide customer support and respond to your questions.
Recommend products, styles, colors, or services that may be relevant to you.
Send transactional messages, such as order confirmations, shipping updates, account notices, security notices, and customer service responses.
Send marketing communications, including email and text messages, if you have signed up or where otherwise permitted by law.
Send abandoned cart or checkout reminders, including by email or SMS where permitted.
Operate, personalize, maintain, and improve the Services.
Analyze website performance, product demand, advertising effectiveness, and customer experience.
Administer surveys, promotions, sweepstakes, contests, loyalty programs, or events.
Detect, prevent, and respond to fraud, scraping, automated abuse, security incidents, chargebacks, policy violations, and misuse of the Services.
Comply with law, enforce our terms, resolve disputes, and protect our rights, customers, business, and others.
3. Cookies and Online Tracking
We use cookies, pixels, tags, software development kits, local storage, and similar technologies to operate the Services and understand how people use them.

These technologies may help us:

Keep your cart and checkout working.
Remember preferences and account settings.
Measure website traffic and performance.
Understand which products and pages are useful.
Measure and improve marketing campaigns.
Show ads or offers that may be more relevant to you.
Send abandoned cart or checkout reminders.
You can control some cookies through your browser settings, device settings, or our cookie preference tool, if available. Blocking cookies may affect site functionality, including cart and checkout features.

Some browsers offer "Do Not Track" signals. Because there is not a single widely accepted standard for responding to those signals, we do not respond to traditional Do Not Track signals. Where required by applicable law, we honor recognized opt-out preference signals, such as Global Privacy Control, as an opt-out of sale, sharing, or targeted advertising for the browser or device that sends the signal.

4. Email and SMS Marketing
Email
If you subscribe to marketing emails, we may send you product updates, offers, promotions, and other marketing messages. You can unsubscribe at any time by using the unsubscribe link in the email or by contacting us at orders@myhairmail.com. We may still send non-marketing messages, such as order, account, or customer service communications.

Text messages
If you opt in to our SMS program, we may send text messages about your orders, abandoned checkout reminders, product updates, offers, promotions, and review requests. Message frequency varies. Message and data rates may apply. Consent to receive marketing text messages is not required as a condition of purchase.

You can opt out of marketing text messages at any time by replying STOP, CANCEL, END, QUIT, UNSUBSCRIBE, or any other reasonable message that clearly communicates you no longer want to receive texts. For help, reply HELP or contact us at orders@myhairmail.com.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with messaging partners and service providers as needed to enable and operate our text messaging program, process opt-out requests, maintain compliance records, and deliver the messages you requested.

Our website may use cookies or similar technologies to keep track of items you place in your shopping cart, including when you abandon checkout. This information may be used to determine when to send cart reminder messages by email or SMS, if you have opted in or where otherwise permitted by law.

5. How We Disclose Personal Information
We may disclose personal information to the following categories of recipients:

Ecommerce and technology providers, such as our online store platform, hosting providers, checkout providers, payment processors, fraud prevention providers, and customer account tools.
Order fulfillment providers, such as warehouses, shipping carriers, returns processors, delivery services, and package protection providers.
Customer support and communications providers, such as email, SMS, chat, phone, survey, review, and help desk providers.
Marketing and advertising partners, such as analytics providers, advertising networks, social media platforms, and campaign measurement providers.
Professional advisors, such as accountants, auditors, insurers, lawyers, and other advisors.
Business partners, such as co-sponsors of promotions or product partners, if you participate in a co-branded promotion or direct us to share information.
Authorities, courts, regulators, law enforcement, or other parties when we believe disclosure is required or appropriate to comply with law, protect rights or safety, prevent fraud, or enforce our terms.
Parties to a business transaction, such as a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or due diligence process.
Other parties with your consent or at your direction.
We do not sell personal information for money. We may disclose identifiers, commercial information, internet or network activity, and inferences to advertising and analytics partners in ways that some privacy laws may define as a "sale," "sharing," or "targeted advertising." You can opt out as described in the "Your Privacy Choices" section.

6. Data Retention
We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, complete transactions, maintain business records, comply with legal, tax, accounting, and reporting obligations, resolve disputes, prevent fraud, enforce agreements, and protect our rights.

Retention periods vary depending on the type of information and why we collected it. For example:

Order records may be retained for tax, accounting, fraud prevention, customer service, and legal purposes.
Marketing preferences are retained until you unsubscribe or request deletion, and we may retain limited suppression records so we can honor opt-out requests.
SMS consent and opt-out records may be retained as needed for compliance.
Website logs and analytics data are generally retained for shorter periods unless needed for security, fraud prevention, troubleshooting, or legal purposes.
7. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, platform, or method of transmission or storage is completely secure. Please use a strong password, keep your account credentials confidential, and contact us if you believe your account or information has been compromised.

8. Automated Access, AI Agents, and Scraping
The Services are intended for human customers and for automated tools that access the Services only with permission and in compliance with our Terms of Service, robots.txt file, technical controls, and applicable law.

If you use an automated tool, AI agent, browser agent, crawler, scraper, shopping assistant, data extraction tool, or similar technology to access the Services on your behalf, you are responsible for that tool's activity. You should not use automated tools to submit another person's personal information, make purchases, create accounts, sign up for communications, exercise privacy rights, or otherwise act for another person unless you have authority to do so.

Automated tools may not be used to:

Scrape, harvest, extract, or compile personal information from the Services.
Collect product, pricing, inventory, review, image, or other site content in a way that violates our Terms of Service, robots.txt file, technical controls, or applicable law.
Circumvent access controls, rate limits, bot-management tools, security challenges, or consent and preference tools.
Interfere with checkout, inventory availability, website performance, security, customer accounts, or other users' experience.
Use personal information obtained from the Services for profiling, targeted advertising, model training, data brokerage, identity resolution, or other purposes unrelated to the transaction or request you are authorized to perform.
We may monitor automated activity, maintain logs of bot and agent interactions, use security and fraud-prevention providers, rate-limit or block requests, require verification, and take other steps to protect the Services, our customers, and our business. We may disclose automated access information to service providers, security partners, legal advisors, authorities, or other parties as described in this Privacy Policy.

Privacy requests submitted through an agent or automated tool may require additional verification. We may ask for proof that the agent is authorized to act for the person whose information is involved and may require the person to verify their identity directly with us, where permitted by law.

9. Your Privacy Choices
Depending on where you live and the laws that apply, you may have the right to:

Know or confirm whether we process your personal information.
Access the personal information we maintain about you.
Request a copy of your personal information in a portable format.
Correct inaccurate personal information.
Delete personal information, subject to legal exceptions.
Opt out of the sale of personal information, sharing for cross-context behavioral advertising, targeted advertising, or certain profiling.
Limit the use or disclosure of sensitive personal information, where applicable.
Withdraw consent where processing is based on consent.
Appeal our decision if we deny a privacy request, where applicable.
To exercise privacy rights, contact us at:

Email: orders@myhairmail.com
Privacy request form: [insert privacy request URL]
Mailing address: [insert mailing address]
Phone: [insert phone number, if available]
To opt out of sale, sharing, or targeted advertising, use our "Do Not Sell or Share My Personal Information" link: [insert link]. You may also use a recognized opt-out preference signal, such as Global Privacy Control, where required by law.

We will verify your request by asking for information reasonably necessary to confirm your identity and locate your records. If you use an authorized agent, we may ask for proof of the agent's authority and may require you to verify your identity directly with us.

We will not discriminate against you for exercising privacy rights. We may still offer different prices, rates, or levels of service if the difference is reasonably related to the value of your information or otherwise permitted by law.

10. U.S. State Privacy Notice
This section supplements the rest of this Privacy Policy for residents of states with comprehensive privacy laws, including California where applicable.

The chart below describes the categories of personal information we may collect, the sources of that information, why we collect it, and the categories of recipients to whom we may disclose it.

Category Examples Sources Purposes Disclosed To
Identifiers Name, email, phone number, billing address, shipping address, IP address, account name, device identifiers You, your device, ecommerce providers, marketing partners, social media platforms Orders, accounts, support, communications, marketing, fraud prevention, security, legal compliance Service providers, payment providers, shipping providers, marketing and analytics partners, professional advisors, authorities
Customer records information Contact details, payment-related information, order records, customer service records You, ecommerce providers, payment providers, customer support tools Process transactions, provide support, maintain business records, prevent fraud, comply with law Service providers, payment providers, shipping providers, professional advisors, authorities
Commercial information Products purchased, viewed, returned, exchanged, reviewed, or added to cart You, your device, ecommerce providers, analytics providers Fulfillment, recommendations, customer service, analytics, marketing, business operations Service providers, shipping providers, marketing and analytics partners
Internet or network activity Browsing activity, search activity, page views, clicks, email opens, cart activity, checkout activity, ad interactions, bot or agent activity, request headers, rate-limit events, security challenge results Your device, automated tools or agents, cookies, pixels, analytics, advertising, security, and bot-management tools Site operation, analytics, personalization, advertising, fraud prevention, scraping prevention, security Service providers, analytics providers, advertising partners, social media platforms, security and fraud-prevention providers
Geolocation information Approximate location from IP address or shipping/billing details Your device, order information Fraud prevention, shipping, localization, analytics Service providers, analytics providers, fraud prevention providers
Sensory or user-submitted content Photos, reviews, customer support recordings or messages, social media content you send us You, customer support tools, social media platforms Support, product recommendations, reviews, quality assurance, marketing if you consent Service providers, review platforms, social media platforms, public website areas if you submit public content
Inferences Product preferences, style preferences, likely interests, shopping preferences Your activity, order history, analytics providers Personalization, recommendations, analytics, marketing Service providers, analytics providers, advertising partners
Sensitive personal information Account login credentials, payment-related details, and health-related or fit-related details you choose to provide You, ecommerce providers, payment providers Account access, payment processing, customer support, product recommendations, legal compliance Service providers, payment providers, professional advisors, authorities as required
We do not use or disclose sensitive personal information for purposes that require a right to limit under California law, unless we provide a separate notice and choice.

In the past 12 months, we may have disclosed each category above for business purposes. In the past 12 months, we may have shared identifiers, commercial information, internet or network activity, geolocation information, and inferences with advertising and analytics partners for targeted advertising or cross-context behavioral advertising. We do not knowingly sell or share personal information of consumers under 16.

11. California Shine the Light
California residents may request information about our disclosure of certain personal information to third parties for their direct marketing purposes during the preceding calendar year, if applicable. To make a request, contact us at orders@myhairmail.com and include "California Shine the Light Request" in the subject line.

12. Children
The Services are intended for use by adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, contact us at orders@myhairmail.com and we will take appropriate steps to delete it.

If you want the Services to be limited to customers 18 or older, that requirement should also be stated in your Terms of Service and checkout terms.

13. Third-Party Websites and Services
The Services may link to third-party websites, apps, payment methods, social media platforms, or services that we do not control. Their privacy practices are governed by their own policies. Please review those policies before providing information to them.

14. International Users
MYHAIRMAIL.COM is operated from the United States. If you access the Services from outside the United States, your information may be processed and stored in the United States or other countries where privacy laws may differ from those in your location.

15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The "Last updated" date above shows when it was last revised. If we make material changes, we will provide notice as required by law, such as by posting the updated policy on our website or sending a notice to the contact information we have for you.

16. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:

MYHAIRMAIL.COM
Email: orders@myhairmail.com