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MYHAIRMAIL.COM   (Revised 12/5/2024)

Effortless & Worry-Free Return Experience

Order Modifications

• Orders can be modified only if a manufacturer backorder is received
• Once processed, standard order cannot be changed
• We'll notify you promptly if a backorder occurs, allowing order adjustments such as color or style

Wig Pro Return Policy (Wig Pro Products ONLY)

• No Restocking Fees on Wig Pro returns! Now you can shop with confidence, knowing that returns are hassle-free.
• Wig Pro Conditions:
  Items must be in mint condition
  Returns must be made and received by Wig Pro within 30 days of the invoice date (Therefore, returns must be received by MyHairMail within 20 days)
  

Our Transparent Return Options

Option 1: Store Credit Returns (Recommended)

• Receive full store credit with only a 10% restocking fee (covers required handling & processing)
• Complimentary return shipping label provided via email
• Maximum of two returns within 120 days
• Fastest and most flexible refund method (immediate store credit upon receipt of returned item)

Option 2: Direct Refund

• Refund processed with 15% restocking fee (covers required handling,  processing & bank transaction costs)
• Shipping label provided via email
• Customer responsible for return shipping costs
• Maximum of two returns within 120 days
• Upon receipt of returned item; refunds typically process in 3-5 business days to your original payment method

Key Return Guidelines

• Initiate Return within 45 Days from date you receive the item
• Two-return limit per 120-day period
• Minimum 10% restocking fee applies
• Return shipping label included for store credit option
• Hassle-free process designed with you in mind

How It Works (Simplified Returns)

1. Request return authorization online Request Return System
2. Receive prepaid return label (store credit option)
3. Ship item back in original condition
4. Receive store credit immediately or refund within 3-5 business days

We're committed to your satisfaction – making returns as smooth as your new hair!

                          ______________________________

Expand Your Options:

MyHairMail's Flexible Resale Listing Service

Reached your return limit? Want to maximize your investment? Introducing the MyHairMail Resale Listing Service!  Beyond Traditional Returns: Your Selling Opportunity

Sell with Ease, Earn Store Credit

Instead of paying high restocking fees or being limited by return restrictions, now you can:

• List your item on ClearanceWigs.com
• Receive full store credit for your sale
• Turn unwanted pieces into new hair possibilities

How the MyHairMail Resale Listing Service

• No 15% restocking fee
• Bypass two-return limit restrictions
• Simple online listing process (List your wig)
• Instant store credit upon successful sale

Quick Details

• List on our trusted ClearanceWigs.com platform
• Receive store credit for your item's selling price
• Flexible alternative to traditional returns
• Keep your hair investment working for you

Shipping Considerations

• Standard return shipping: $12.50 fee applies
• Instant exchanges exempt from shipping charges

Unlock a smarter way to manage your hair collection – turn potential returns into exciting new opportunities!

                          ______________________________

Protect Your Investment: Understanding Authorized Returns

Avoiding Unauthorized Return Pitfalls

We're committed to a smooth, transparent return process. Unauthorized returns can complicate your experience and potentially cost you more.

What Constitutes an Unauthorized Return?

• Sending items back without our official Return Request System approval
• Returning products directly to the manufacturer
• Shipping back items without an assigned Return Merchandise Authorization (RMA) number

Potential Consequences

• Automatic 35% restocking fee
• Potential delay in processing your return
• Risk of item not being credited or returned

The Right Way to Return

1. Visit our Request Return System
2. Contact our support team
3. Obtain your unique RMA number
4. Use our prepaid return shipping label
5. Receive quick and hassle-free credit

Why Our Process Matters

• Protects your investment
• Ensures proper item handling
• Provides tracking and transparency
• Prevents unexpected additional charges

We're here to make your return experience as smooth and straightforward as possible. Always start your return through our official channels!

                          ______________________________

Your Gift Card & Store Credit Companion Guide

Maximize Your MyHairMail Credit

We want to help you get the most out of your gift cards and store credit, making your hair shopping experience seamless and enjoyable.

Gift Card Refund Policy

• Returned funds automatically reload to your original gift card
• No cash conversions available
• Full value remains on your gift card for future purchases

Store Credit Lifecycle

• 12-month active period from issue date
• Use it or potentially lose it
• Perfect for planning your next hair transformation

Smart Tips

• Mark your calendar for expiration date
• Browse our latest collections regularly
• Plan ahead to maximize your credit

How It Works

1. Purchase with gift card
2. Need to return? Credit goes back to original gift card
3. Enjoy full flexibility for future shopping
4. Use within 12 months to preserve value

Turning credits into gorgeous hair – that's the MyHairMail way!

                          ______________________________

Your Perfect Fit Guarantee: Return & Exchange Guide

Easy Returns, Happy Customers

What Makes a Return Eligible?

• Brand new, untouched condition
• Original tags and packaging intact
• Initiate Return within 45 days of date you receive the item 
• No styling, brushing, or altering
• Completely odor-free and product-free

Quick Return Checklist

✓ Unopened original packaging

✓ Wig in factory-fresh condition

✓ Original shipping box

✓ No styling or wear

✓ All original tags attached

What Can't Be Returned

• Clearance and discontinued items
• Toni Brattin Collection
• Accessories (hats, clips, styling tools)
• Human hair pieces (hygienic product)

Defective Product Protection

• Manufacturer inspection within 10 business days
• Full refund if defect confirmed
• 25% restocking fee if no defect found

Our Promise

We're committed to your satisfaction. If something isn't perfect, we'll make it right – quickly and easily! Transforming returns into positive experiences – that's the MyHairMail way.

                          ______________________________

What Happens When an Item is Out of Stock?

• We'll reach out to you multiple times
• No response? We'll issue store credit
• Flexible options to replace or refund

Your Choices

• Select a replacement item
• Request refund to original payment method
• Keep store credit for future purchases

Our Commitment

• Proactive communication
• Multiple contact attempts
• Your satisfaction is our priority

Turning inventory challenges into opportunities – the MyHairMail way!

                          ______________________________

Important Notice Regarding Terms of Service

Terms Modification Rights

• MyHairMail.com reserves the right to modify Terms and Conditions
• Changes may occur at any time, with or without prior notice
• Modifications become effective immediately upon posting

What This Means for You

• Continued use of our website/services constitutes automatic acceptance of updated terms
• You are responsible for regularly reviewing our current terms
• No additional consent required for implementation of changes

Key Principles

• Unilateral modification rights
• Immediate effectiveness of updates
• User acceptance through continued platform usage

By accessing MyHairMail.com, you acknowledge and agree to these terms.

[Updated: December 5, 2024]

                          ______________________________

Contact us: MyHairMail Support

RETURN ADDRESS:  
MyHairMail (Attention Returns)
1801 Taylor Ave
Marshalltown, IA 50158