Refund policy
Last updated: October 2, 2026 — designed for your peace of mind.
Return any eligible item within 45 days of delivery — plenty of time to make sure you love your new look. Questions? Email orders@myhairmail.com or use Live Chat at MyHairMail.com.
Two Easy Return Options
| Option 1: Store Credit ⭐ Default & Recommended | Option 2: Refund to Original Payment | |
|---|---|---|
| Fees | None — keep 100% of your purchase value | 15% processing fee + applicable tariffs (covers handling & transaction costs) |
| Speed | Instant credit when we receive your item | 3–5 business days after we receive your item |
| Return label | Emailed to you | Emailed to you |
For both options, return shipping is $12.50, deducted from your store credit or refund. If your order shipped free, we also deduct the original $12.50 shipping cost.
Simple Return Process
- Request authorization through our online Return System.
- Receive your prepaid label via email.
- Ship the item back in original condition.
- Get store credit immediately, or a refund within 3–5 business days.
Return Guidelines
What's eligible:
- Items in brand new, untouched condition
- Original packaging and tags intact
- Hairnet intact
- No styling, brushing, or alterations
- Odor- and product-free
- Maximum 2 returns per 120-day period
What's not eligible:
- Wigs under $150
- Clearance items
- Toni Brattin Collection
- Toppers, ponytails & accessories
- Vivica Fox products
- Men's wigs & hairpieces
- Human hair pieces are final sale for hygiene reasons; we'll email you to confirm before your order ships, so please watch your inbox and your account notifications.
- Sleek & Straight, Razor Cut Shag, Cool Pixie, and New Angle by TressAllure
- Belle Tress & Raquel Welch Outlet pricing and Belle of the Day promotions
- International orders — all sales are final
- Buyers Club — all sales are final
- Individual wigs purchased for less than $150 are final sale and are not eligible for return, regardless of the total order value or number of items purchased.
Special Policies
Defective items: Sent for manufacturer inspection within 10 business days. If the defect is confirmed, you receive a full refund. If no defect is found, a 25% fee applies.
Exchanges: We don't offer direct exchanges. To switch to a different color, size, or style, return the eligible item for store credit (no fee) under this policy and place a new order.
Cancellations: A 5% cancellation fee applies when items are ready to ship. Serial cancellations incur a $15 fee per order to cover credit card processing costs (purchase & cancellation). Order modifications are only possible during manufacturer backorders.
Beyond Returns: Smart Alternatives
Reached your return limit? Try our Resale Listing Service: list your item on ClearanceWigs.com and receive full store credit when it sells — no restocking fees or list yourself on WigConnection, Turn unwanted pieces into new possibilities!
Out-of-stock items: We'll contact you with options — select a replacement, get a refund to your original payment method, or keep store credit for a future purchase.
Store credit: Added to your MyHairMail account, shown as a payment option at checkout, and valid for 12 months from the date it’s issued. Purchases paid with a gift card are refunded to that gift card. No cash conversions available — plan ahead to maximize value!
Bonus Credit: When your order ships, we add Bonus Credit to your MyHairMail account for a future order: $10 Bonus Credit on orders of $150 or more, $20 Bonus Credit at $300, $30 Bonus Credit at $450, $40 Bonus Credit at $600 and $50 Bonus Credit at $800. It's based on your order total after discounts, on US-dollar orders. Buyers Club items, care products, gift cards and fees (including shipping upgrades and shipping protection) don't count toward the total. If an item is returned, refunded or canceled — including a partial return — and your order total drops below the level you earned, we remove the difference from your Bonus Credit, or deduct it from your refund if it has already been used. Bonus Credit is store credit: it's shown as a payment option at checkout when you're signed in, has no cash value, can't be transferred, and is valid for 12 months from the date it's issued.
Important Reminders
- Always use our official Return System. Unauthorized returns incur a 35% fee.
- Never miss an order update. Add orders@myhairmail.com to your address book so shipping confirmations, tracking info, and order updates always reach your inbox.
Our Promise
We're committed to making returns as smooth as your new hair! Every policy is designed to protect both you and our ability to serve all customers fairly.
Return address:
MyHairMail (Attention: Returns)
1801 Taylor Ave
Marshalltown, IA 50158
Email: orders@myhairmail.com
Live Chat: Available on MyHairMail.com
Terms may be updated at any time. Continued use indicates acceptance of current terms.
