Refund policy
Effective July 11, 2025 — designed for your peace of mind.
Return any eligible item within 45 days of delivery — plenty of time to make sure you love your new look. Questions? Email orders@myhairmail.com or use Live Chat at MyHairMail.com.
Two Easy Return Options
| Option 1: Store Credit ⭐ Default & Recommended | Option 2: Refund to Original Payment | |
|---|---|---|
| Fees | None — keep 100% of your purchase value | 15% processing fee + applicable tariffs (covers handling & transaction costs) |
| Speed | Instant credit when we receive your item | 3–5 business days after we receive your item |
| Return label | Emailed to you | Emailed to you |
For both options, you pay the initial and return shipping ($12.50 standard rate).
Simple Return Process
- Request authorization through our online Return System.
- Receive your prepaid label via email.
- Ship the item back in original condition.
- Get store credit immediately, or a refund within 3–5 business days.
Return Guidelines
What's eligible:
- Items in brand new, untouched condition
- Original packaging and tags intact
- No styling, brushing, or alterations
- Odor- and product-free
- Maximum 2 returns per 120-day period
What's not eligible:
- Wigs under $150
- Gift baskets & clearance items
- Toni Brattin Collection
- Toppers, ponytails & accessories
- Vivica Fox products
- Human hair pieces (hygiene reasons)
- Sleek & Straight, Razor Cut Shag, Cool Pixie, and New Angle by TressAllure
- Belle Tress & Raquel Welch Outlet pricing and Belle of the Day promotions
- International orders — all sales are final
- Buyers Club — all sales are final
Special Policies
Defective items: Sent for manufacturer inspection within 10 business days. If the defect is confirmed, you receive a full refund. If no defect is found, a 25% fee applies.
Cancellations: A 5% cancellation fee applies when items are ready to ship. Serial cancellations incur a $15 fee per order to cover credit card processing costs (purchase & cancellation). Order modifications are only possible during manufacturer backorders.
Beyond Returns: Smart Alternatives
Reached your return limit? Try our Resale Listing Service: list your item on ClearanceWigs.com and receive full store credit when it sells — no restocking fees. Turn unwanted pieces into new possibilities!
Out-of-stock items: We'll contact you with options — select a replacement, get a refund to your original payment method, or keep store credit for a future purchase.
Gift cards & store credit: Valid for 12 months from the issue date. Returned purchases reload to the original gift card. No cash conversions available — plan ahead to maximize value!
Important Reminders
- Always use our official Return System. Unauthorized returns incur a 35% fee.
- Never miss an order update. Add orders@myhairmail.com to your address book so shipping confirmations, tracking info, and order updates always reach your inbox.
Our Promise
We're committed to making returns as smooth as your new hair! Every policy is designed to protect both you and our ability to serve all customers fairly.
Return address:
MyHairMail (Attention: Returns)
1801 Taylor Ave
Marshalltown, IA 50158
Email: orders@myhairmail.com
Live Chat: Available on MyHairMail.com
Terms may be updated at any time. Continued use indicates acceptance of current terms.
