Shipping policy
Last updated: June 27, 2026
Most MyHairMail® orders ship directly from brand or manufacturer warehouses, so processing times, shipping methods, and delivery estimates vary by item. Questions? Email orders@myhairmail.com or use Live Chat at MyHairMail.com.
Business days are Monday–Friday, excluding holidays. Processing and delivery times may be extended during holidays, peak seasons, promotions, manufacturer delays, weather events, or carrier disruptions.
Order Processing
Most orders require 3–5 business days of processing before shipment, unless a different timeframe is stated on the product page, at checkout, or below.
Delivery estimates begin after processing, when the carrier receives your package. Expedited shipping speeds up carrier transit only — it does not shorten manufacturer processing time.
U.S. Shipping Methods
Options, costs, and delivery estimates are shown at checkout.
| Method | Estimated delivery (after shipment) | Notes |
|---|---|---|
| Free Standard Shipping | 7–9 business days | Eligible U.S. orders meeting the free-shipping threshold |
| UPS Ground (Expedited) | 2–5 business days | Rate shown at checkout |
| UPS 2nd Day Air® | 1–2 business days | U.S. only |
| UPS Next Day Air Saver® | 1 business day | U.S. only |
Expedited orders: must be placed before the cutoff time to process the same business day; weekend and holiday orders begin processing the next business day. Expedited shipping is not available for all products — many hair care products are classified as hazardous materials and cannot ship by air, and some human hair products are excluded from overnight and 2nd Day Air service.
Free shipping exclusions (unless stated otherwise at checkout): hair care products, Toni Brattin, Vivica Fox, international orders, orders below the threshold, items requiring special handling, and items from certain manufacturer warehouses. All shipping promotions apply to U.S. Ground shipments only.
Alaska, Hawaii & Puerto Rico: Ground shipping is not available; air shipping is required and additional charges apply.
Signature delivery: Orders over $500 may require a signature. If no one is available, the carrier may re-attempt delivery, hold the package for pickup, or return it per carrier policy.
Fees & Brand-Specific Shipping
$9 handling fee — Belle Tress, Aderans, and HairUWear. These manufacturers charge significantly higher fulfillment fees than our other 18+ brands. Rather than raise product prices, we apply a transparent $9 fee and absorb the remaining cost whenever possible.
$17.95 flat-rate shipping may apply to select Aderans collections (Alexander Couture, Amore, Noriko, Rene of Paris, Orchid) and HairUWear collections (Raquel Welch, Gabor, Toni Brattin, Kim Kimble, Hairdo, HIM), with delivery in 3–7 business days after shipment.
Belle Tress Buyers Club items generally ship within 10–14 days unless otherwise stated.
Ellen Wille (ships from Germany): Select items ship from Germany. Tracking is typically provided 4–5 business days after ordering; once the package arrives in the U.S., delivery usually takes 3–5 business days. Customs and international transit may delay tracking updates.
Split Shipments
Orders containing items from multiple warehouses may arrive in separate packages. One shipping fee applies per warehouse — items from the same warehouse ship together under a single fee, while items from different warehouses may each incur a fee. If additional fees are required after checkout (for example, due to a backorder), Customer Support will contact you before releasing the affected shipment.
Shipping Protection — Confidence Shield™
Optional protection against lost, stolen, or damaged packages is available at checkout for $3.95 per order. Eligible protected orders may be replaced if the package is lost, stolen, or damaged in transit.
Address Issues & Refused Deliveries
Please verify your shipping address before ordering. Shipments returned due to an incorrect or undeliverable address, refusal at delivery, or cancellation after leaving the warehouse may incur a 25% restocking fee. Shipping and handling fees are non-refundable unless required by law or approved by MyHairMail. We reserve the right to ship to the billing address if a different shipping address cannot be verified.
International Shipping
Available on eligible items and destinations; rates and delivery estimates are shown at checkout.
Delivery: Standard international shipping (USPS Priority Mail International or another carrier) typically takes 6–12 business days after shipment, though customs and destination-country processing can add time. Tracking may pause for a week or more between countries and usually resumes once the destination carrier scans the package.
Duties, taxes & import fees: Customers are responsible for all duties, taxes, VAT, customs, and brokerage fees. These are set by your local customs authority and are not included in checkout shipping rates unless specifically stated. We recommend checking with your customs authority before ordering.
Split shipments & backorders: In-stock items may ship first, with backordered items following separately. Additional international shipping charges may apply — we’ll invoice you, and payment is required before the second shipment is released. When items must ship from different warehouses, a one-time $70 secondary shipment charge may apply to the second shipment. It does not apply if all items ship from the same warehouse. Contact us before ordering if you’d like help confirming availability and the most efficient option.
HairUWear international orders may require a $30 handling fee (a manufacturer pass-through). If not shown at checkout, we’ll invoice it separately before shipment.
Refused international shipments (including to Canada) due to unpaid duties, taxes, or customs charges are refunded at 50% of product value only after the return is received and inspected. Shipping, handling, duties, taxes, and customs fees are non-refundable.
Gift Baskets
Gift baskets ship to eligible U.S. and Canadian addresses only, unless otherwise stated. They cannot ship to PO Boxes, APO/FPO addresses, or — for wine-containing gifts — restricted states or locations.
Contact Us
Email: orders@myhairmail.com
Live Chat: Available on MyHairMail.com
