Treat Them As You'd Want to Receive Them


Whether you're new to wigs or an experienced wig wearer, there may come a time when you'll want to return a purchase. At MyHairMail, we understand that not every wig will be the perfect match, which is why we have a return policy. However, we encourage our customers to treat their purchases with care, especially if there's a chance they'll be returned. Why? Because the next person to buy that wig could be someone just like you.

Put Yourself in Someone Else's Shoes

Imagine receiving a wig that's been carelessly repackaged, its original style altered, or its part disrupted. You'd likely be disappointed and less inclined to shop from that retailer again. That's why we urge you to consider the next potential owner of the wig you may return.

Take a Picture Before Unboxing

One recommended practice is to take a picture of the wig before you take it out of its box. This serves as a useful reference for how to repackage the wig if you decide to return it. Proper repackaging ensures that the next customer receives the wig in a condition as close to new as possible.

Handle with Care

It's natural to want to try on your new wig and play with its style, but there are ways to do this without compromising its condition:

  • Do Not Break the Part: Hair must not be shaken out, brushed, or styled, & zig zag part must be intact. Keep it that way unless you're sure you're keeping the wig.

  • Don't Remove the Criss-Cross/Zig Zag Part: Some wigs come with a criss-cross part for protection during shipping. This should only be removed if you're confident that you won't be returning the wig.

Return It As You Received It

If you decide that the wig isn't for you, it's crucial to return it in the same condition in which you received it. This isn't just courteous to the next customer; it's also in line with our return policy, which stipulates that returned wigs must be in their original condition.


Returns are a natural part of shopping, but they come with a responsibility to treat the product—and by extension, your fellow shoppers—with respect. At MyHairMail, we strive to offer a wide range of high-quality wigs, and we appreciate your cooperation in keeping them that way.

December 17, 2023 — Angela Holley