Refund policy

MyHairMail Return Policy - Simple & Customer-Friendly

Effective 7/11/2025 - Designed for your peace of mind

45-Day Return Window

Return any eligible item within 45 days of delivery - plenty of time to ensure you love your new look!

Two Easy Return Options

Option 1: Store Credit (Recommended) ⭐

  • No restocking fees - keep 100% of your purchase value
  • Instant credit upon item receipt
  • Email return label provided for your convenience
  • Maximum flexibility for future purchases

Option 2: Original Payment Refund

  • 15% processing fee applies (covers handling & transaction costs)
  • 3-5 business day refund processing
  • Email return label provided
  • Refund to original payment method

You pay return shipping for both options ($12.50 standard rate)

Simple Return Process

  1. Request authorization through our Return System online
  2. Receive your prepaid label via email
  3. Ship item back in original condition
  4. Get your credit immediately or refund within 3-5 days

Return Guidelines

What's Eligible:

✅ Items in brand new, untouched condition
✅ Original packaging and tags intact
✅ No styling, brushing, or alterations
✅ Odor and product-free
✅ Maximum 2 returns per 120-day period

What's Not Eligible:

❌ Gift baskets & clearance items
❌ Toni Brattin Collection
❌ Toppers, ponytails & accessories
❌ Vivica Fox products
❌ Human hair pieces (hygiene reasons)

❌ Sleek & Straight, Razor Cut Shag, Cool Pixie, New Angle by TressAllure

❌ Belle Tress & Raquel Welch Outlet pricing and Belle of the Day promotions

❌ NO RETURNS ON INTERNATIONAL ORDERS (ALL SALES ARE FINAL)

Special Policies

Wig Pro Products

  • No restocking fees!
  • 30-day return window (must reach us within 20 days)
  • Same great return process

Defective Items

  • Manufacturer inspection within 10 business days
  • Full refund if defect confirmed
  • 25% fee if no defect found

Serial Cancellations

  • $15 cancellation fee per order to cover credit card processing fees (purchase & cancellation)

Beyond Returns: Smart Alternatives

Reached Your Return Limit?

Try our Resale Listing Service:

  • List items on ClearanceWigs.com
  • Receive full store credit when sold
  • No restocking fees
  • Turn unwanted pieces into new possibilities!

Out of Stock Items

We'll contact you with options:

  • Select a replacement item
  • Get a refund to original payment
  • Keep store credit for future use

Gift Cards & Store Credit

  • 12-month validity from issue date
  • Returned purchases reload to original gift card
  • No cash conversions available
  • Plan ahead to maximize value!

Important Reminders

⚠️ Always use our official Return System - unauthorized returns incur 35% fees
⚠️ Order modifications only possible during manufacturer backorders
⚠️ Cancellation fee: 5% when items are ready to ship
⚠️ Never miss an order update! Add orders@myhairmail.com to your address book so our shipping confirmations, tracking info, and order updates always reach your inbox.

Our Promise

We're committed to making returns as smooth as your new hair! Every policy is designed to protect both you and our ability to serve all customers fairly.

Questions? Contact our friendly support team
Return Address: MyHairMail (Attention Returns), 1801 Taylor Ave, Marshalltown, IA 50158

Terms may be updated anytime. Continued use indicates acceptance of current terms.